Cancellation, Refund & Return Policy
Digital Access, Subscriptions & Matching Services
This policy outlines the terms and conditions regarding order cancellations, refund eligibility, processing timelines, and return rules for digital services, subscriptions, and platform matching on zhifts.com in compliance with Thailand consumer protection laws and payment gateway standards.
Table of Contents
1. Nature of Services & Scope
zhifts.com provides digital web application services, electronic job-matching software, and subscription-based digital access packages (including 30-Day, 6-Month, and 1-Year employer extension packages) for posting and managing daily shift opportunities.
All services, access codes, and subscription packages provided through zhifts.com are categorized as Intangible Digital Products & Online Services delivered electronically without physical parcel shipment.
2. Order & Service Cancellation Policy
Users and employers may request to cancel an order or transaction under the following conditions:
- Cancellation Prior to Code Generation / Activation: If payment has been made but the administrator or automated system has not yet generated, issued, or activated the secret extension code, the user may cancel the order immediately for a 100% full refund.
- Cancellation of Unredeemed Extension Codes: If an extension code has been generated but remains completely unredeemed, unused, and within its 15-day validity window, the employer may submit a cancellation and revocation request within 7 days of purchase.
- How to Submit a Cancellation Request: Cancellation requests must be submitted directly through the Employer Messages hub (/employer/messages/) or by emailing support@zhifts.com with payment reference slip and account username.
3. Refund Policy & Eligibility Conditions
zhifts.com guarantees refunds under any of the following verified conditions:
Duplicate Payment
The user was charged multiple times for the same transaction due to gateway or network error (100% full refund of excess charge).
Technical Service Failure
System fault preventing account activation or extension code generation for more than 48 hours without resolution.
Unusable / Defective Code
A generated extension code is found invalid or corrupted and cannot be replaced within 24 business hours.
Accidental Overpayment
Transfer amount exceeded the invoice total; the excess amount is refunded in full.
4. Non-Refundable Situations
Refunds cannot be issued under the following circumstances:
- The secret extension code has already been successfully redeemed, applied, or the active subscription period has already begun.
- The extension code was allowed to expire past the 15-day validity window due to user inaction without prior contact with administration.
- The account was suspended or permanently terminated due to violation of platform Terms of Use, illegal job postings, fraud, harassment, or breach of Thailand laws.
- User change of mind or personal preference after services and candidate applications have already been received.
5. Digital Product Return Policy
Due to the electronic and intangible nature of digital access codes, software licenses, and online subscriptions on zhifts.com:
No Physical Return Required:
Customers do not need to ship or physically return any items. Upon approval of an eligible refund or cancellation, the platform will digitally revoke and deactivate the associated digital extension code or subscription rights in our central database.
6. Refund Methods & Processing Timelines
Once a refund request is approved by the administration, funds are processed back through the original payment method according to standard financial timelines:
| Payment Method | Refund Destination | Processing Timeline |
|---|---|---|
| Thai QR Payment / PromptPay | Original Bank Account / PromptPay ID | 1 - 3 Business Days |
| Direct Bank Transfer | Remitting Bank Account | 3 - 5 Business Days |
| Credit / Debit Card | Original Card Issuing Bank | 15 - 30 Business Days (or 1-2 billing cycles) |
* Business days exclude weekends and official Thai public bank holidays.
7. Shift Cancellation & Wage Rules
zhifts.com is a digital matching technology platform and does not hold worker wages in platform escrow. Direct shift settlements are governed by the following rules:
- Employer Shift Cancellation: Employers canceling a confirmed work shift must provide at least 24 hours advance notice to the hired worker through platform messaging and LINE notifications.
- Job Seeker Cancellation: Workers unable to attend an accepted shift must provide at least 24 hours advance cancellation notice. Failure to do so or no-shows impact the worker's 100% Performance Rating.
- Direct Wage Settlement: Remuneration for completed shift hours is paid directly from employer to job seeker (via PromptPay, bank transfer, or cash on-site) upon completion of work duties.
8. Dispute Resolution & Official Contact
For any inquiries, cancellation requests, refund status tracking, or payment verification support, please reach our administrative team through official channels:
Platform In-App Support
Employer Messaging Hub: /employer/messages/
Direct thread with Web Administrator
Official Customer Support Email
support@zhifts.com
Response SLA: Within 24-48 business hours
Governing Law & Jurisdiction:
This policy is governed by and construed in accordance with the laws of the Kingdom of Thailand, including the Consumer Protection Act B.E. 2522 (1979) and the Electronic Transactions Act B.E. 2544 (2001).